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2 complaints: first, this thing comes in one of those plastic cases that are nearly impossible to open without cutting yourself...only to find out when you DO open it, you've cut through the instructions book. Second, it lists many brands that it supports on the back of the package (in our case CyberHome) that are really NOT supported (upon looking through our newly taped together instructions manual, CyberHome is not listed where they give the codes)! from Amazon.com 2 complaints: first, this thing comes in one of those plastic cases that are nearly impossible to open without cutting yourself...only to find out when you DO open it, you've cut through the instructions book. Second, it lists many brands that it supports on the back of the package (in our case CyberHome) that are really NOT supported (upon looking through our newly taped together instructions manual, CyberHome is not listed where they give the codes)! from Amazon.com

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