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however, i called weber customer support and they were extremely competent and considerate, and sent me out an entire new upper grill assembly by express shipping to fix it.
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one piece arrived broken, so i called weber's customer service number listed on the owners manual and they sent a new piece with instructions on how to replace it.
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because of being underwhelmed with weber customer service, missing parts, and relatively low max temps compared to other reviewers, i have to give this item 4 stars.
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not weber's fault, but weber customer service is the greatest, 24/7 etc., cheerfully helped identify what i needed and sent me the replacement parts.
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had a small issue, amazon & weber customer service weighed in and went overboard with fixing the issue.
Positives:
Quick Rotation Speed, Easy To Use, Great Affordability, Type: Grill
